General
- Guitarnotes (the website) is owned by Spanish Guitar Centre (Nottingham). Address: PO Box 10481, Nottingham, NG5 0HW, UK.
- By placing an order, you agree that email is an acceptable form of communication for you.
- Guitarnotes webshop is intended solely for personal customers. Prices are inclusive of 20% VAT where applicable (Books & Printed Music are zero rated 0%). An itemized Proforma invoice sent confirming your order will contain a full VAT breakdown.
- Your contract for purchases made through the website is with Guitarnotes.
- When an email is sent by the website to confirm an order, a binding sales contract has been entered into (whether or not you receive that email).
- You undertake to check the confirmatory email to ensure that all details are correct. Use a standard character set. If your local language uses another such as Cyrillic or Greek DO NOT USE as errors may occur in transcribing them.
- Guitarnotes will not disclose personal or credit card details to any third party in accordance with our privacy policy.
- It is your responsibility to inform Guitarnotes of any changes to the details supplied by you.
Returns
- Guitarnotes does not send goods "on approval" and therefore does not accept returns on goods supplied correctly to order.
- Special Order Items (custom made to order) cannot be cancelled once ordered and are not refundable.
- We do not guarantee that you will like the music or recording, so personal taste does not qualify as a reason for return.
- Missing, damaged, faulty or incorrectly supplied orders or items should be notified within four days of receipt so that we can rectify the problem quickly.
- It is the customer's responsibility to collect or arrange redelivery of undelivered items including the payment of any local import duties or taxes. Where unclaimed items are returned to sender, the customer will be required to pay a reshipping charge for their return or the goods will be forfeit.
- Refused deliveries will be deemed unwanted and forfeit.
- All requests for returns must be submitted in writing to Customer Services by email.
- A 50% trade-in value for returned items will be charged - minimum £1.50.
Order Processing and Delivery
- Credit and Debit cards are debited in pounds sterling on the day of transaction by Guitarnotes.
- All prices are in GBP (Pounds Sterling).
- We aim to dispatch paid orders within one working day.
- Refunds for undelivered customer-cancelled orders will be subject to an administration charge of 10% (minimum £3.00) to cover bank charges.
- Refunds for customer duplicated items will also carry an administration fee of 10%. We will offer the opportunity to exchange for an alternative of similar value prior to refunding.
- Where it is not possible to supply any goods ordered, we will offer an alternative edition to replace the one ordered, or offer a reselection for the amount in credit. Should you choose not to reselect we will offer a full credit only for those goods not supplied (excluding the delivery charge).
- Please be aware that, when sending products internationally, cross-border packages are subject to opening and inspection by customs authorities.
- Title to any product ordered will transfer to you only when Guitarnotes has received payment in full for that product.
- It is the responsibility of the customer to ensure the point of delivery is secure as Guitarnotes will not accept liability for any loss resulting after an item has been delivered to the specified delivery address.
- Claims for missing orders must be submitted by email within 60 days of dispatch. Thereafter no claims will be allowed.
- You can enquire about the status of your order at any time by email.
Unclaimed Orders
Orders for which an attempted delivery has been made but which are subsequently unclaimed after the regulation retention period and returned will be considered forfeit unless:
- A re-shipping fee is paid to re-send the order
Liability
- Guitarnotes does not accept liability for any errors and omissions and reserves the right to change information, prices, specifications and descriptions of listed goods, products and services.
- Prices correct as of 1/7/24. Due to fluctuating exchange rates, prices indicated are for guidance only. Guitarnotes will be under no obligation to accept an order for a product which was advertised at an incorrect price, although we will do our utmost to do so.
- Where a malfunction of the Shopping Basket calculator has occurred and goods have been undercharged or not charged, Guitarnotes will only supply goods to the value of payment received.
- To the fullest extent permitted by law, Guitarnotes is providing this website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Guitarnotes does not represent or warrant that the information accessible via this site is accurate, complete or current.
- If you receive goods which are damaged, defective or not what you ordered, Guitarnotes shall, at its option, make good any shortage or non-delivery, replace or repair any damaged or defective goods or refund the cost of the goods in question provided that you notify Guitarnotes in accordance with our returns policy. Nothing in this clause affects your statutory rights.
- Goods sold on the website are for private domestic use and, therefore, no liability is accepted for any indirect or consequential loss, loss of data, income or profit, loss or damage to property and/or loss from claims of third parties arising out of the use of the website or for any products purchased from Guitarnotes.
- The title in ownership of goods passes to the purchaser once paid for. The purchaser will be responsible for payment of any local duties/taxes following dispatch. Any goods returned as a result of non-payment of duties will be deemed unwanted and forfeit.
- Guitarnotes shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to an event outside our reasonable control.
- Guitarnotes shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.
- No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.
