Privacy Policy
Respecting your privacy and ensuring the confidentiality of your personal information is critical to us. Our Privacy Policy explains how we collect, safeguard and use your data, and is designed to ensure that we interact with you in accordance with your wishes and in line with current data protection legislation, including the General Data Protection Regulation of May 2018.
Please note that this statement does not extend to websites that are linked to this website. You should refer to the privacy policies of any such websites for further details about their use of your personal information.
For us, personal information means information which identifies you, like your name or email address. Any information that does not identify you is non-personal information.
If we store your personal information with information that is non-personal, we will consider the combination as personal information. If we remove all personal information from a set of data then the remaining data will be classed as non-personal information.
When does Guitarnotes receive your personal information?
We collect personal information about you when you provide it to us. We only collect personal data relevant to the type of transactions you make with Guitarnotes.
For example, when you contact Guitarnotes to purchase an item online or you telephone, email or write to Guitarnotes, we may receive and retain personal information about you.
If you engage with our social media accounts, such as Facebook, we may receive personal information about you then too. If you use these networks, their privacy policies apply, and we encourage you to read them.
The information we collect is relevant to the type of transaction you are entering into. It may include details such as your name, email address, postal address, telephone number.
When you make a payment online, Guitarnotes does not receive any financial information. This information is transmitted from you to our third party vendors for processing. The third party vendor for the website is Barclaycard. This information is displayed at the time of the transaction.
Guitarnotes will use the details that you supply during the registration process to enable you to make purchases from the range of products that we have made available online. We do not use your data for marketing purposes.
We will also use your personal information for administrative reasons, such as to answer your correspondence, keep your records up to date or to implement your instructions (for example with regard to a back ordered goods) and for the shipment of your order.
We will use your personal information for the following purposes:
We take all necessary steps to ensure any information you provide to us online is safe, secure and managed correctly. In order to prevent unauthorised access or disclosure of this data we have put in place suitable physical, electronic and managerial procedures.
The information you provide to us over the internet via this website is encrypted using secure socket layer technology (SSL).
Any personal information stored on our servers is not publicly accessible. The data is secured and can only be accessed by authorised Guitarnotes staff on a "need to know" basis.
We will only hold your personal information on our systems for as long as we need to. Once your data is no longer required, or if you request that we do so, we will delete your information from our database.
If you have registered an account with our website we will keep your details for as long as you wish to continue to use the account for purchasing products and services from us. If you stop logging into your account, we will delete your account and the personal information associated with it from our database once 24 months has elapsed from your last login date. Should you wish to make a further purchase after this, you will need to re-register with us.
The accuracy of your information is really important to us. We want to ensure that we are able to communicate with you in ways that you are happy with, and to provide you with information that is of interest. You can tell us that your details have changed or change the way that we communicate with you in a number of ways.
If you wish to change how we communicate with you, or update the information we hold, then please contact our DPO (Data Protection Officer) Andrew Liepins:
Email: admin@spanishguitar.com
Post: Guitarnotes, PO Box 10481, NOTTINGHAM, NG5 0HW
Telephone: 0776 500 4663 (Monday-Friday 11am-6pm)
When you request that we delete your details, we aim to update our records within the following timescales:
Information sent to you via email - 24 hours (next working day) from receipt of email
Telephone calls - 24 hours (next working day) from receipt of request to opt out of receiving calls.
You can view and amend the details we hold about you at any time by logging in to your Guitarnotes user account.
None
This website is owned and operated by:
Guitarnotes, PO Box 10481, NOTTINGHAM, NG5 0HW
If you have any questions about this privacy statement or any other matters concerning this website or you wish to report a technical error, please get in touch using the various options available on the contact page.
This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to Guitarnotes. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use the Guitarnotes website to submit personal information. If material changes are made to the Privacy Policy we will notify you by placing a prominent notice on the website.
The Guitarnotes website only creates temporary session cookies, in order to give you a better browsing experience. These cookies contain no personal information, but help our site to run more smoothly on your computer.
A cookie is a small file of letters and numbers that we place onto your device. It is used to tailor your experience for the duration of your visit (using what is known as a "session" cookie).
Session cookies are in use on this site. These only last for the duration of your visit. They store information on your short term interactions with the site, such as whether you are logged in to your user account (if you have one).
This site uses cookies to make the site run smoothly and power functions such as the enquiry basket. We use third-party performance cookies to store anonymised information on how you use our site in order to improve your experience. You may accept or decline these cookies. You can also manage your choices via our Customise Cookies page.